Accessibility

A lot of the people who need an air conditioner fixed in this county are in their seventies and eighties, reading a phone screen in a hot house. Building a site they can use is not a compliance exercise. It is the job.

Last updated 25 July 2026.

The standard we are claiming

This site targets WCAG 2.2 Level AA. We are stating that plainly rather than claiming to be fully compliant, because compliance is a moving measurement and a confident badge on a page nobody tested is worth nothing.

What that means in practice here

• Body text sets at 17 pixels rather than 16, and every size on the site scales with your browser and system settings. Zoom to 200 percent and nothing is lost or cut off.
• Text contrast is computed, not eyeballed. Body copy runs well past the AA threshold in both light and dark mode, and the one accent color is dark enough to carry white text on a button.
• Every control can be reached and operated from a keyboard, in a sensible order, with a focus outline you can actually see.
• A skip link comes first in the page, before the demo notice, so keyboard and screen reader users are not walked through the same banner on every page.
• Buttons and links are at least 44 by 44 pixels, which is well beyond the 24 pixel minimum the standard asks for. Fat fingers, small phone, hot day.
• Headings run in order, one h1 per page, and the page structure is real HTML rather than styled div elements.
• Every image carries alternative text. The current company website has four images and no alt attributes at all, so this one is a genuine fix rather than a checkbox.
• Motion is minimal, and everything that moves stops completely if your system asks for reduced motion. Nothing flashes, nothing autoplays, nothing carousels.
• Forms use real labels, describe their own errors in text next to the field, and never rely on color alone to tell you something went wrong.
• There is no audio and no video on the site, so there is nothing to caption or transcribe.
• The phone number sits in the same place on every page, which is the accessibility requirement about consistent help and also just common sense.

The gaps we know about

This is the part most accessibility statements leave out, which is exactly why it is worth including.

• No independent audit. Contrast is computed, an automated scan is run, and a person goes through the site on a keyboard. Nobody outside this project has audited it yet.
• Screen reader testing is not exhaustive. It has been walked with a screen reader on a desktop browser. It has not been tested across every combination of assistive technology and browser people actually use.
• The repair or replace tool. Its result panel announces itself politely when it updates, but a four-input tool that recalculates as you type is the hardest thing on the site to get right for a screen reader, and we would want a real user to try it before claiming it is solved.
• Content inside collapsed sections. Some answers sit inside expandable panels. In some browsers your find-in-page will not reach text inside a panel that is closed.
• Photography on this demo is generated and its alternative text is written to the placeholder rather than to a real photograph of real work. Every one of those gets rewritten when the real photos exist.
• The demo notice. It sits at the top of every page and it is announced on every page. That is a deliberate honesty decision that costs a little repetition, and it disappears entirely on the live site.

Tell us when something does not work

If any part of this site keeps you from getting what you need, the fastest fix is always a person. Call (512) 591-5915, Monday to Friday, 7:00am to 5:00pm. Saturday and Sunday by appointment. Anything you can do on this website you can do on that phone, including booking a visit and asking what the service call covers.

By post: PO Box 171, Leander, TX 78641.

For a problem with the website itself, rather than with the air conditioning, HitDirector builds and maintains it and will answer within two business days. Tell us what page you were on, what you were trying to do, and what device or assistive technology you were using. That is usually enough to reproduce it and fix it.